Your information will never be sold or shared, and is used solely within the company in order to fulfill your order. E-Mail address and a telephone number where we can reach you are required for tracking & delivery information of your order, and for contacting you if there is a problem with your order.
Shopping and Security Information
We are proud to be partnered with PayLeap for our merchant account, and Linkpoint International which provides the secure gateway for safe processing of your personal and credit card information. We chose a top of the line store program - Big Commerce - to provide you with a secure and safe shopping environment, utilizing SSL encryption. We use real-time credit card processing, meaning your information is verified via a secure payment gateway at the time of your transaction, and your card is charged at that time. We do not see nor have access to your complete credit card number. We accept Discover, Master Card and Visa.
We have done our best to make shopping at Plain Brown Tabby Toys and Treats simple and fast. If you have any questions or concerns, please contact us. We welcome your suggestions, and want to be your favorite place to shop for your kitty!
If you wish you may set up a customer account. Your information is kept private & secure, never sold or shared! Once your account is set up, your information is stored as a cookie (Not one that allows us to track where you have been or where you are going, just one that recognizes you) and you will not have to type in your name and address etc. each time you shop. Or you may shop without setting up an account. It is your choice.
NOTE: We apologize, but due to our new website, if you set up a customer account with us prior to December 27th, 2010, you will need to do so again.
While shopping, when you add an item to your cart, you will be told what has been added, and asked if you wish to continue shopping, or check-out. Suggestions for products you may be interested in will also be given.
To see all the items in your cart, you can click on View Cart at any time. You will see the contents of your cart - listing the name of each item along with the quantity of each item. It automatically updates as you add or remove items.
If you decide you wish to remove an item from your basket, do a "View Cart". You can then adjust totals of a product,or remove a product.
There is also a "Recently Viewed Items" list that you can click on to see all the items you've viewed while browsing or shopping.
We have upgraded our site to accept your review of our products. To add your review, click on the link froom the product's page and follow the prompts. You must have an account with us to submit a review, then follow the prompts. All reviews are subject to approval, so that only appropriate language is on our family friendly site.
We also will gladly embed your Utube video of your kitties playing or enjoying one of our products. on that product's page. If you have one you'd like us to consider, please email us with the link.
We strive to ship orders within 2 business days but can not guarantee this. If there is a postal holiday this will move the ship date by a day. **Our shipping schedule is: Orders placed on Monday through Wednesday will usually be shipped within 2 business days. Orders placed on Thursday through Friday, will usually be shipped on Monday. Orders placed Saturday and Sunday will usually ship on Tuesday.
We ship only to the 50 US states. No APO/FPO addresses.
We ship USPS Priority or Parcel Post, & FedEx Home Delivery. Please note: FedEx does NOT ship to PO Boxes. If you can not provide a street address, you must choose Parcel Post or Priority Mail as your shipping method.
Shipping cost is based on the weight of your packed order and postal zone or address, and your shipping cost is added at the time of your order, no surprises. **All orders that qualify for free shipping will be shipped via FedEx or Priority Mail - our choice based on cost.(i.e. free shipping orders to Hawaii and Alaska will be via Priority Mail).
Orders shipped via Parcel Post or Priority Mail are shipped with delivery confirmation - at no cost to you. If you choose FedEx, you will be provided with the tracking number.
Please note we are not responsible if you have given us an incorrect shipping address! Nor are we responsible for your package once it has been delivered per the Post Office or FedEx. We do not provide replacements for stolen packages.Orders of $50 (sub-total) or more, receive FREE FedEx or Priority Mail shipping - our choice based on cost.(Alaska and Hawaii receive free Priority Mail shipping)
We stand behind the quality of our products - your satisfaction is our goal!
Product is Defective
Should a product be found defective, please call us within 3 days at 877-886-3917 (9 to 5 Pacific Time, Monday - Friday). ** If the product is part of a multi-pack of treats, please call us immediately if a defective package is found, even if after the 3 day period.**No cash refunds - replacement or store credit only.
Package is damaged
Save the shipping box and all packing materials and call us at 877-886-3917, so we can instruct you on how to proceed. If you are present at time of delivery, and see the package is damaged, refuse acceptance, and the package will be returned to us and we will send a replacement (original shipping fees are non-fundable).
Product Ordered is unavailable
On rare occasion, we may find we are unable to ship the full quantity of a product you have ordered. We will notify you via email, and give you the option of a substitution, a backorder of the unavailable product (with free shipping of the item once in stock), or we will only charge you for the amount of product shipped and credit your card for the value of the missing product.
If we do not have a response within 48 hours to our email asking how you wish to proceed, we will simply credit your card for the value of the missing product.
There is an Error with your Order
If there is an error with your order (too many, too few, wrong item) please notify us immediately by calling our toll free number 877-886-3917.
Note: To be connected to a real purrson, listen to the greeting, press 1 before the beep to hear more options, then hit the star key. If we are not able to take your call, you will be given the option to leave a voice mail message. In your message, please leave us your name, phone number and reason for the call. We will return your call within 24 hours Monday through Friday.
We do our best to prevent errors - each order is checked and double-checked prior to shipping. But we are only human (and our tabby assistants, as wonderful as they are, don't pack the orders, though they insist they want to help), and if something has happened we will make it right!
No returns accepted without a Return of Merchandise Authorization Number. You must call us prior to returning an item. We will send you prepaid postage, and a preaddressed label for the return of the incorrect item(s).
Upon receipt of the postage and preaddressed label, return the item(s) within 15 days. The item(s) must be in their original, unopened packaging.
You will receive store credit (excludes original shipping costs),or replacement item (your choice). Replacement items will shipped at no cost. We do not provide store credit or exchanges on used toys, opened treats, items not in their original unopened packaging.
To Exchange An Item
No exchanges will be granted for opened items. They must be in their original packaging and in saleable condition.
No exchanges will be made without prior approval - you must contact us first, and this request must be made within 15 days of receipt of your order.
Return shipping cost of the item(s) you wish to exchange, and shipping costs of the new item(s)back to you, are yours. Please ask us what the shipping fee of the exchanged for items will be. You may give us your credit card information over the phone for this fee.
**Original shipping costs are non-refundable**We are not responsible if your return is lost prior to delivery to us, please use delivery tracking when sending a return package to us.
The Plain Brown Tabby Logo, our motto "Where Kitty Wishes and Dreams Come True", all text and images on this website are copyright 2002 - 2013 Plain Brown Tabby Toys and Treats, all rights reserved. Exceptions to this are: quoted material in Catnip Faq, Honeysuckle Faq, and Valerian Faq is copyright James Black and used with permission, as are images of Kooky Kat products sold by Plain Brown Tabby Toys and Treats. The image of Alix P. Curl is copyright photographer Patricia Krook and use of this image is exclusive to Plain Brown Tabby Toys and Treats and Patricia Krook. Images of Kittybird, Sparkling Tickler, Wild Thing, Honeysuckle Cushion, Honeysuckle Mouse by Kitty Kottage, Rosie Rat are copyright Kittybird Inc., and used with permission. Images of Leopard Mouse, Red Heart catnip toy, Sherpa Mouse are copyright Mutts 'N Mittens and used with permission of Wholesale Pet.com. Image Kitty Jones Feeline Hi cards are copyright Mt.Lion Catnip and used with permission. Images of Kitty Hoots™ Boogie Mats, Frog Crackler toys are copyright Fat Cat Inc. and used with permission. Images of Catnip Mouse, Crawly Critter, Catnip Shaker, Kitty Lure are copyright West Paw Design and used with permission. Image of Pawprints Booktin is copyright Pearhead and used with Permission. Images of Yeowww! Catnip Cigar, Catnip Apple, Catnip Banana, Catnip Rainbow, Catnip Pumpkin, Hearrrt Attack - Can't Break This Heart,Sour Pusss Lemon, and Yeowww! Holiday Gift Bundle are copyright Ducky World and used with permission. Image of Mr. Fish, PURRfect Satin Close-Up, and Glo 'n Curly are copryight VEE Enterprises and used with permission.Images of Whole Life Pet Treats Liver, Cod, and Chicken and Venison are copyright Whole Life Pet Products and used with permission. All customer images of their cats with one of our products, are copyright of that customer. None of the images on this website may be reproduced without the express permission of the appropriate copyright holder.