Loading... Please wait...

Our Newsletter





   

Store Policies - Privacy, Returns

Privacy

Your information will never be sold or shared, and is used solely within the company in order to fulfill your order. E-Mail address and a telephone number where we can reach you are required for tracking & delivery information of your order, and for contacting you if there is a problem with your order.

Shopping and Security Information

We are proud to be partnered with PayLeap for our merchant account, and Linkpoint International which provides the secure gateway for safe processing of your personal and credit card information. We chose a top of the line store program - Big Commerce - to provide you with a secure and safe shopping environment, utilizing SSL encryption. We use real-time credit card processing, meaning your information is verified via a secure payment gateway at the time of your transaction, and your card is charged at that time. We do not see nor have access to your complete credit card number. We accept Discover, Master Card and Visa. Please note - store is closing.  Last day we will accept orders is May 11th, 2015.

Store Design

We have done our best to make shopping at Plain Brown Tabby Toys and Treats simple and fast. If you have any questions or concerns, please contact us. 

 

Shopping Cart

While shopping, when you add an item to your cart, you will be told what has been added, and asked if you wish to continue shopping, or check-out. Suggestions for products you may be interested in will also be given.

To see all the items in your cart, you can click on View Cart at any time. You will see the contents of your cart - listing the name of each item along with the quantity of each item. It automatically updates as you add or remove items.

If you decide you wish to remove an item from your basket, do a "View Cart". You can then adjust totals of a product,or remove a product.

There is also a "Recently Viewed Items" list that you can click on to see all the items you've viewed while browsing or shopping.

Shipping

We strive to ship orders within 2 business days but can not guarantee this. If there is a postal holiday this will move the ship date by a day. **Our shipping schedule is: Orders placed on Monday through Wednesday will usually be shipped within 2 business days. Orders placed on Thursday through Friday, will usually be shipped on Monday. Orders placed Saturday and Sunday will usually ship on Tuesday.

We ship only to the 50 US states. No APO/FPO/DPO addresses.

We ship USPS Priority or Parcel Post. 

Shipping cost is based on the weight of your packed order and postal zone or address, and your shipping cost is added at the time of your order, no surprises.
Orders shipped via Parcel Post or Priority Mail are shipped with delivery confirmation - at no cost to you.


Please note we are not responsible if you have given us an incorrect shipping address! Nor are we responsible for your package once it has been delivered per the Post Office. We do not provide replacements for stolen packages.  May 1, 2015: Store is closing, all sales are final.

Package is damaged

Save the shipping box and all packing materials and call us at 877-651-0548 immediately. If you are present at time of delivery, and see the package is damaged, refuse acceptance, and the package will be returned to us. As the store is closing we will not be able to send a replacement, your card will be credited or we will send you a refund check. 

There is an Error with your Order

If there is an error with your order (too many, too few, wrong item) please notify us immediately by calling our toll free number 877-651-0548.

Note: To be connected to a real purrson, listen to the greeting, press 1 before the beep to hear more options, then hit the star key. If we are not able to take your call, you will be given the option to leave a voice mail message. In your message, please leave us your name, phone number and reason for the call. We will return your call within 24 hours Monday through Friday.

We do our best to prevent errors - each order is checked and double-checked prior to shipping. But we are only human (and our tabby assistants, as wonderful as they are, don't pack the orders, though they insist they want to help), and if something has happened we will make it right!

May 1, 2015: All sales are final.  We will not be doing exchanges or replacements.
 

Copyright

The Plain Brown Tabby Logo, our motto "Where Kitty Wishes and Dreams Come True", all text and images on this website are copyright 2002 - 2015 Plain Brown Tabby Toys and Treats, all rights reserved. Exceptions to this are: quoted material in Catnip Faq, Honeysuckle Faq, and Valerian Faq is copyright James Black and used with permission, as are images of Kooky Kat products sold by Plain Brown Tabby Toys and Treats. The image of Alix P. Curl is copyright photographer Patricia Krook and use of this image is exclusive to Plain Brown Tabby Toys and Treats and Patricia Krook. Images of Kittybird, Sparkling Tickler, Wild Thing, Honeysuckle Cushion, Honeysuckle Mouse by Kitty Kottage, Rosie Rat are copyright Kittybird Inc., and used with permission. Images of Leopard Mouse, Red Heart catnip toy, Sherpa Mouse are copyright Mutts 'N Mittens and used with permission of Wholesale Pet.com. Image Kitty Jones Feeline Hi cards are copyright Mt.Lion Catnip and used with permission. Images of Kitty Hoots™ Boogie Mats are copyright Fat Cat Inc. and used with permission. Images of Catnip Mouse, Crawly Critter, Catnip Shaker, Kitty Lure are copyright West Paw Design and used with permission. Image of Pawprints Booktin is copyright Pearhead and used with Permission. Images of Yeowww! Catnip Cigar, Catnip Apple, Catnip Banana, Catnip Rainbow, Catnip Pumpkin, Hearrrt Attack - Can't Break This Heart,Sour Pusss Lemon, and Yeowww! Holiday Gift Bundle are copyright Ducky World and used with permission. Image of Mr. Fish, PURRfect Satin Close-Up are copryight VEE Enterprises and used with permission.Images of Whole Life Pet Treats Liver, Cod, and Chicken are copyright Whole Life Pet Products and used with permission. All customer images of their cats with one of our products, are copyright of that customer. None of the images on this website may be reproduced without the express permission of the appropriate copyright holder.